Rafael M. Lopes

Experienced CTO, Product Manager, and consultant

Orchestrated and unveiled a comprehensive patient & provider website for a global oncology biotech titan in an impressive span of fewer than 60 days.
Directed Digital Front Door product strategy and innovation activities for leading consumer-oriented colorectal screening brands.
Managed product owner function on an interim basis for the international division of life sciences product team.
Advised and mentored multiple digital health and life sciences startup companies around product strategy, product development and product-market-fit as part of Founder’s Institute Healthcare Cohort (fi.co/healthc).
Collaboratively developed overview webinar course preparing hospital leaders titled: Preparing For The New 2023 Healthcare Accreditation Guidelines.

Leveraged expertise while designing and executing website redesign increasing visitor conversions and engagement.
Directed the redesign and A/B testing of new enhanced product content.

Directed a top-performing team of digital product owners in designing and implementing healthcare provider and patient solutions supporting a path to Value Based Care. Developed innovative approaches around Social Determinants of Health (SDoH), Population Health, Clinical Care Management, Healthcare Financial Management, Healthcare Informatics, Wellness and Patient Engagement, serving various healthcare organizations and employer/union clients nationally.
Oversaw the design and launch of a financial management dashboard, introducing a new revenue service.
Refined the Population Health tool, optimizing risk assessment processes and the management of care campaigns.

Innovated and launched a cutting-edge digital application and approval system for credit card merchant services. This seamless transition streamlined the client’s first use from 10 days to 15 minutes, subsequently unlocking over $1M in additional revenue within the first year.
Achieved a $2 million increase in revenue by renegotiating an affiliate partner revenue-sharing program contract.
Prepared and documented over 3,000 requirement specifications and user stories, generated 10 comprehensive Request
For Proposals (RFPs), and spearheaded more than 30 vendor assessments, supporting comprehensive evaluation of technology partners and system requirements.

Launched Citibank's signature digital wallet (Citipay) by managing global agile team sprints in the role of Technical Product Owner.
Implemented design thinking and agile methodologies, thereby improving the team's overall performance and product development capabilities.

As employee #1, spearheaded the design, build, and launch of a disruptive fresh produce marketplace and scaled it to over $70 million in global fresh produce sales which have now surpassed $4 billion across six countries.
ProducePay was named one of the World’s Most Innovative Companies in Agriculture by Fast Company Magazine.
In less than five months, directed the successful rollout of an international farming FinTech platform, by leading offshore agile engineering, design, and product development teams as well as building a cross-border multilingual marketing and customer care team.

Innovated within the elder care sector by introducing a caregiving marketplace with on-demand features, which was recognized as a significant technological advancement in 2012.
Leveraged expertise while designing and launching a cutting-edge elder care web and mobile application, bringing it from concept to beta within 60 days.

Pioneered a transformative approach to cancer 2nd opinion case summary processing workflow, amplifying capacity by over 300%. This was executed by harnessing AI-driven provider technology, which drastically reduced the medical records procurement duration from 21 days to a groundbreaking 5 minutes.
Led the effort to define the company’s digital strategy and three-year digital front-door roadmap for patient and provider portals.
Designed and launched a new provider-facing digital solution in under 90 days for a leading California payer.
Evaluated, assessed, and recommended over 60 digital health solutions, significantly enriching the strategic product roadmap and feature backlog.